Business Policies

It is very important the carving be well protected enroute to me. The carving needs plenty of cushioning to protect it from rough handling. First, using toilet tissue, stuff small wads of tissue into the crevices like areas between legs and under arms. Anywhere there are delicate parts should get support from these wads of tissue. Then the item is wrapped in toilet tissue that you carefully twist to form a tissue rope. When you are done, you should have a tissue bundle that does not look like anything because of the layers of twisted tissue. Then pack that in bubble wrap. Place the bubble wrap package in a box big enough to have a 3 to 6 inch layer of Styrofoam peanuts around it. Seal this box and place it in a larger box also cushioned with Styrofoam peanuts. This sounds like a lot of work but it only takes a few minutes and will protect your carving from additional damage. Sometimes large items cannot be double boxed. Be sure the box is much larger than the item so there is plenty of cushioning. If you ship in a used, flimsy cardboard box, you can expect additional problems. Cardboard boxes from the orient are especially weak and don't hold up.

UPS, FedEx or priority mail are fine. Insure as you like. Be sure to include what you want done, what we have discussed, and all contact information including e mail and phone number. I get numerous inquiries about restoration work and don't always retain or remember what was discussed, so a note is always helpful. When your item arrives, I will contact you to discuss what needs to be done and the cost.

Insurance:

I carry insurance for loss and damage for the items shipped to and from me, and while items are here for repair. Contact me, via email, about the specific conditions that put this coverage in effect and the cost. This special coverage is only offered at my discretion. Customers are encouraged to secure their own insurance.

All transactions are confidential. Your personal information is not distributed to any person or business.

Payment by Paypal, money order or bank check. Dealers business checks are ok with approval. Sales tax (6%) applies to retail customers in the State of Florida. Dealers must provide certain tax exempt certificates.

Customer pays shipping. All damaged claims are between the shipper and customer. Repair work and ivory sale and purchase only within the United States.

All items shipped for repair should be sent to :
    The Japanese Repository
    7705 Northwest 18th Court
    Margate, Florida 33063